Privacy notice

The Veracruz City Council, through the Dirección de Modernización, Innovación y Gobierno Abierto, at Avenida Ignacio Zaragoza s/n, Altos del Edificio Trigueros, between Mario Molina and Gutiérrez Zamora, Centro, C.P. 91700, Veracruz, Veracruz. Your data is protected under Ley 251 de Protección de Datos Personales en Posesión de Sujetos Obligados del Estado de Veracruz de Ignacio de la Llave and any other applicable rules.

Only for what the document says, and nothing else:

• To handle and answer the queries, suggestions, accessibility barrier reports and requests for guidance you send through the Disfruta Veracruz forms.
• To route your case to the municipal office competent to deal with it.
• To comply with the publication of transparency obligations.
• To handle freedom of information requests and data rights (ARCOP) requests.

No additional processing will be carried out.

Only what you type into a contact form:

• Full name
• Email address
• Phone number (optional)
• Subject or type of request
• Message you write

No sensitive, asset or financial data is collected, and there is no required field we do not need in order to answer you.

Article 6 of the Ley General de Protección de Datos Personales en Posesión de Sujetos Obligados; articles 6, 10, 11, 13, 14, 15, 16, 17, 21, 22 and 37 of Ley 251 de Protección de Datos Personales en Posesión de Sujetos Obligados del Estado de Veracruz de Ignacio de la Llave; articles 97 and 101 of Ley 250 de Transparencia y Acceso a la Información Pública del Estado de Veracruz de Ignacio de la Llave; and articles 33 section XXXI and 47 of the Reglamento Interior de la Administración Pública del Municipio de Veracruz, plus any other applicable rules.

No. Your personal data is not shared with people, companies, organisations or authorities other than the controller. No transfer requiring your consent will be made, except those needed to answer a duly founded and reasoned requirement from a competent authority.

When your case belongs to another office of the City Council itself, only what is needed to deal with it is passed on.

Disfruta Veracruz links out to other sites and platforms for carrying out procedures. Once you leave, the privacy notice of the platform you reach applies, not this one.

As long as needed to deal with your case, plus whatever the applicable records rules require. After that, the data is deleted or anonymised.

You have the right to know what data we hold about you and how we use it (Access), to have it corrected if it is wrong or incomplete (Rectification), to have it deleted when it is not being used in line with the law (Cancellation) and to object to it being used for specific purposes (Objection). You can also withdraw your consent.

The request is filed in writing with the Transparency Unit, through any of these three channels, and is free of charge:

• Using the request form from the Open Government portal.
• Through the Plataforma Nacional de Transparencia.
• By email to transparencia@veracruzmunicipio.gob.mx.

Six things:

• Your name and an address or channel to receive the answer.
• The documents proving your identity and, where applicable, that of your representative.
• Where possible, the office that handles the data and where the request is filed.
• A clear description of the data the right is being exercised over, except for the right of access.
• Which data right you want to exercise, or what you are asking for.
• Any other item or document that helps locate the data.

For rectification, also state the changes and provide the documentation that supports them. For cancellation, state the reasons. For objection, state the grounds and the harm it would cause you; if the objection is partial, say which specific purposes you disagree with.

The Transparency Unit answers at the address or channel you gave within 20 working days, which may be extended by 10 more working days with prior notice. The answer states whether your request is granted and, if so, it takes effect within the 20 working days following the reply.

Transparency Unit of the Veracruz City Council

Avenida Ignacio Zaragoza s/n, Altos del Palacio Municipal, between Manuel Gutiérrez Zamora and Miguel Lerdo de Tejada, Centro, C.P. 91700, Veracruz, Veracruz.
Phone: (229) 200 2051
Email: transparencia@veracruzmunicipio.gob.mx

Any change is announced on the Open Government privacy notices page, and published on this page too, with its date. It is worth checking before you send us something new.